Legal
Refund Policy
Thank you for choosing studioshare.app. We strive to provide the best experience for photographers and event organizers. However, if you are not completely satisfied with your purchase, please review our refund policy below.
Last updated: March 30, 2025
01
Refund Eligibility
We offer a refund under the following conditions:
- Refund requests must be made within 7 days of purchase.
- The refund applies only to first-time purchases, not renewals.
- If you have used a free trial and proceeded with payment, no refund will be issued.
- When a refund is approved, the credits it paid for are removed from your balance. Credits you have already spent on delivered photos cannot be returned and are not refundable — a refund never takes your balance below zero.
02
How to Request a Refund
To request a refund, please contact our support team via email at hello@studioshare.app with your order details. Refunds will be processed within 15 business days to the original payment method.
03
Non-Refundable Items
- Subscription renewals.
- Payments made after a free trial period.
- One-time event fees or bookings already utilized.
- Credits already spent on photos that have been processed and delivered.
- Top-ups, once the term they were bought against has ended — top-up credits expire with that term and do not extend it.
04
Need Help?
If you have any questions about our refund policy, feel free to reach out to us at hello@studioshare.app.